FAQ

Payment

What payment methods can I use at checkout?

The checkout page displays PayPal and card payment options, along with card, UnionPay, WeChat Pay and Alipay marks. The payment options shown at checkout are the ones available for your order.

When is my payment taken?

Payment is taken when you place your order at checkout. If a payment option is not shown at checkout for your order, it is not available for that order.

Shipping

How are shipping costs and taxes calculated?

Shipping costs and taxes are calculated at checkout based on the shipping address you enter. No shipping rate is promised on this page, because the amount depends on your address and order.

Where do you ship to?

Shipping availability and rates are shown at checkout once you enter a shipping address. If no shipping option is shown for an address at checkout, that address cannot be served for that order.

Returns and exchanges

How do I start a return or exchange?

Contact customer service through the Contact form to start a return or exchange. Please include your order number and the product you would like to return or exchange, and customer service will reply with the next steps.

What should I do if my item arrives damaged or faulty?

Contact customer service through the Contact form as soon as possible, with your order number and a description of the problem. Customer service will advise on the next steps.

Warranty

How do I make a warranty request?

Contact customer service through the Contact form to start a warranty request. Please include your order number, the product, and a description of the problem, and customer service will reply with the next steps.

Using your product

Where can I find the specifications and what is included with a product?

Each product page lists the product specifications and key features for that product. If a specification you need is not listed on the product page, contact customer service through the Contact form before ordering.